krikay's Privacy Policy

krikay ("we", "our", "platform") is a trusted online gaming and betting platform that provides services for Bangladeshi users. This privacy policy applies to the krikay website (https://krikay.cam) and all its associated services.

By registering on this platform or using its services, you agree to the terms of this privacy policy. We handle your personal information with care and are committed to complying with applicable data protection regulations.

The following terms and phrases are used in this privacy policy:

• Personal Information: Any information that can directly or indirectly identify you.
• Processing: Any operation involving personal information, including collection, storage, use, disclosure, or deletion.
• Third Party: Any person or entity other than krikay and the user.
• Cookie: Small text files stored on your device that help improve your user experience.
• SSL Encryption: Technology that keeps data transmission secure.

krikay collects the following types of information from users for various purposes:

a) Registration and Identity Information

• Full name (in Bengali or English)
• Date of birth (for age verification — only those aged 21 or above may register)
• Email address
• Mobile number
• Username and password

b) Financial Information

• Payment method details (bKash, Nagad, Rocket, Upay, or bank account information)
• Transaction history and amounts
• Deposit and withdrawal records

c) Technical Information

• IP address and device identification
• Browser type and version
• Operating system
• Login time and session information
• Information obtained from cookies and tracking technologies

d) Gaming Activity Information

• Play history and betting patterns
• Preferred games and categories
• Bonus and promotion usage records

We collect information in the following ways:

• Directly Provided: What you provide yourself through registration forms, identity verification processes, payment forms, or support chat.
• Automated Collection: Through cookies, web beacons, and log files while you use the platform.
• Third Parties: Transaction verification information from payment processors (bKash, Nagad, etc.).

krikay uses your information only for lawful and specific purposes. Your information is processed for the following reasons:

• Account Management: Completing the registration process, verifying identity, and ensuring account security.
• Service Delivery: Managing gaming services, betting features, bonuses, and promotions.
• Financial Transactions: Processing deposits, withdrawals, and other financial activities.
• Customer Support: Resolving your issues through live chat or email.
• Security and Prevention: Preventing fraud, money laundering, and other unlawful activities.
• Responsible Gaming: Detecting excessive gaming and taking steps to protect users.
• Service Improvement: Conducting analytical activities to improve the user experience on the platform.
• Legal Compliance: Maintaining records necessary to comply with applicable laws and regulations.

Your information may be shared with third parties in the following limited circumstances:

Service Providers

Partners such as payment processors (bKash, Nagad, Rocket, Upay, bank transfer), identity verification services, gaming software providers, and data hosting services may receive the minimum necessary information. These entities are bound by strict confidentiality agreements with us.

Legal Obligations

We may be required to disclose information through legal processes in order to comply with valid instructions from courts, law enforcement agencies, or regulatory authorities.

Anti-Money Laundering

If any suspicious financial activity is detected, a report may be made to the relevant authorities in accordance with applicable regulations.

Business Transfer

In the event of a business merger or acquisition, user information may be transferred, but the new entity will be bound to comply with all terms of this policy.

Cookies are used on the krikay website. Cookies are small text files stored in your browser that help improve your user experience.

Types of cookies we use:

• Essential Cookies: Necessary to maintain login sessions and ensure security.
• Functionality Cookies: Help remember your preferences and settings.
• Analytical Cookies: Used to analyze website usage and improve services.

You can control cookies through your browser settings. Please note that disabling essential cookies may cause some platform features to not work correctly.

krikay applies industry-standard security measures to protect your personal information:

• SSL Encryption: All data transmission is protected by SSL/TLS encryption, which prevents third parties from reading the information.
• Data Encryption: Stored sensitive information (passwords, financial data) is kept in encrypted form.
• Access Control: Only authorized staff can access the information they need.
• Security Monitoring: A 24/7 monitoring system is in place to detect unusual activity in the system.
• Regular Security Audits: Regular reviews are conducted to identify and address security vulnerabilities.

We retain your information for as long as necessary to provide services or as required to meet legal obligations. Specifically:

• Active account information is retained for the entire duration that the account remains open.
• Financial transaction records are retained for a defined period in accordance with legal requirements.
• Even after an account is closed, some information may be kept for a specified period for legal and security reasons.

As a krikay user, you have the following rights regarding your own information:

• Right to Know: If you wish to know what information we hold about you, please contact us.
• Right to Correction: If your information is incomplete or incorrect, you can correct it through your account settings or by contacting our support team.
• Right to Deletion: You may request the deletion of information beyond what is required by legal obligations.
• Right to Restrict Processing: In certain circumstances, you may request that the processing of your information be restricted.
• Right to Withdraw Consent: You may withdraw consent at any time for information processing that is based on your consent.
• Right to Close Account: You may request to close your account at any time.

To exercise any of the above rights, please contact our support team. We will process your request as quickly as possible.

The krikay platform is for those aged 21 or above only. We do not knowingly collect any personal information from minors. An age verification process is conducted at the time of registration.

If you suspect that information belonging to a minor has entered our system, please notify us immediately — we will delete that information promptly.

krikay reserves the right to update this privacy policy periodically as needed. In the event of significant changes, we will:

• Publish a notice on the website.
• Notify registered users by email.
• Update the "Last Updated" date at the top of the page.

Continuing to use the platform after a policy update will be considered as your agreement to the new policy. We therefore recommend reviewing this page regularly.

Our platform may involve activities related to the websites of payment service providers. These third-party websites have their own privacy policies and we are not responsible for their information collection or use practices.