Responsible Gaming at krikay — your safety is our priority
Enjoy gaming while keeping it within limits. krikay helps you make the right decisions and stay safe — because gaming is for fun, not for stress.
What is responsible gaming and why does it matter?
Responsible gaming means enjoying gaming in a way that does not negatively affect your life, relationships, or financial situation. krikay believes every player should enjoy gaming consciously and within their limits.
When online gaming shifts from entertainment to an emotional need, it becomes a problem. That is why krikay offers every player deposit limits, self-exclusion, time-out, and break features — so you are always in control.
Remember: there is no guarantee of winning. Gaming is probability-based entertainment, not a strategy for profit. Do not play beyond your budget, and do not place more bets in the hope of recovering money you have lost.
- Always treat gaming as entertainment — not as a way to earn money.
- Set your budget in advance and stick to that limit.
- Avoid placing large bets on impulse.
- Take regular breaks and keep track of the time you spend playing.
- Avoid gaming when you are stressed or upset.
- Only play with your own money — not borrowed money.
- Do not allow anyone under 21 to use your account.
Our Protection Tools
Setting Deposit Limits
You can set a maximum deposit limit on a daily, weekly, or monthly basis. Once a limit is set, it takes effect immediately. A request to increase a limit is applied after a 24-hour delay, giving you time to reconsider.
Time-Out (Temporary Break)
If you feel you need a break, you can take a time-out from 24 hours up to 30 days. During this time your account will be completely inactive and no gaming activity will be possible. When the time-out ends, your account is reactivated automatically.
Self-Exclusion
If a gaming problem is serious, you can close your account for anywhere from 6 months to permanently. During self-exclusion you will not be able to log in to your account, and all promotional communications will also stop. This is the most effective protective measure.
Session Time Limit
Set a time limit for each gaming session. When the set time is up, your account will be logged out automatically. This keeps you from spending too much time gaming and helps you build healthy gaming habits.
Betting and Transaction History
You can view a detailed history of all your bets, wins, losses, and transactions. This transparency helps you analyse your own gaming patterns and make informed decisions. Keep an eye on your spending.
Minor Protection (21+)
krikay is only for users aged 21 and above. Age is verified at the time of registration. Use parental control software on your device to prevent minors from gaining access, and keep your account details secure.
Recognising the Signs of Problem Gaming
Gaming problems develop gradually. If you notice any of the following signs in yourself or someone you know, seek help immediately.
You are spending money beyond your budget or gaming with borrowed money.
You feel the urge to place more bets to try to recover money you have lost.
You are lying to or hiding things from family or friends about your gaming.
You are giving gaming more priority than work, family, or daily responsibilities.
You feel restless, irritable, or stressed when you cannot game.
You are gaming for long periods while neglecting sleep, food, or your health.
How to Set Your Limits
After logging in to your krikay account, go to the "Account Settings" section and open the "Responsible Gaming" option. There you will find the following features:
- Daily Deposit Limit — set the maximum amount you can deposit each day.
- Weekly Loss Limit — set the maximum amount you are willing to lose in seven days.
- Session Time Limit — decide how long you will play in one sitting.
- Time-Out — temporarily close your account for a set period as a short break.
- Self-Exclusion — request a long-term or permanent account closure.
If you need help activating any protective measure, contact us via 24/7 live chat or email. Our Bengali-speaking support team will guide you.
Tips for Building Healthy Gaming Habits
- Set a specific budget before playing and treat that budget as an "entertainment expense".
- Take at least a 10-15 minute break every hour.
- Have the discipline to stop after a win — avoid chasing more.
- Do not game while drinking alcohol or under any other influence.
- Game only in the time left after fulfilling your family responsibilities.
Getting Help and Support
You are not alone. When it comes to gaming problems, speaking up is the most important step. krikay's support team is by your side.
Live Chat — 24/7
Talk directly with our Bengali-speaking support team via live chat at any time of the day or night. They will give you immediate assistance with deposit limits, self-exclusion, or closing your account.
Email Support
To share detailed information or send a written request, contact us by email at [email protected] — we will do our best to respond as quickly as possible.
Minor Protection — 21+ Rule
Every user must verify their age when registering at krikay. Only users aged 21 and above are permitted to use this platform. Protecting minors from gaming is our ethical responsibility.
If there are minors in your home or among your acquaintances, use parental control software on your device. Never share your account password with anyone.
If you suspect that a minor has used your account, let us know via live chat immediately. We will take immediate action.
This platform is only for users aged 21 and above.
Minors are strictly prohibited from accessing it.
Questions and Answers About Responsible Gaming
Play safely, stay happy
Responsible gaming means enjoyment within limits. Enjoy cricket, slots, and casino games in a safe environment at krikay.